Outstanding rated service named GSF Care Home of the Year

An Outstanding rated South London nursing home has been named Care Home of the Year by the National Gold Standards Framework Centre for End of Life Care (GSF). Nightingale House, which was the first care home in the UK to install an onsite nursery, was rated Outstanding by the CQC in August (see Care home [...] Read More

Mayor and Mayoress of Kingston officially open Radfield Home Care

On Tuesday, 11th September, the Mayor and Mayoress of Kingston, Councillor Thay Thayalan and Mrs Lata Thayalan, officially declared the new Radfield Home Care office open. The branch, situated in Kingston upon Thames, offers specialist home care services to older people in the communities of Richmond, Kingston and Hounslow. During the ribbon-cutting ceremony, Mayor Thayalan [...] Read More

Care homes are alive with the sound of music

Care homes across England celebrated the last night of the proms in style, with live music, performance and dance. We joined forces with Live Music Now to challenge care homes to take part in the Live Music in Care challenge to help highlight the important role that live music can play, and we were blown [...] Read More

Fifth of care homes 'inadequate' or 'need improvement'

One in every five care homes in England is judged not good enough by watchdogs, BBC analysis has found. Providers say while poor care must be tackled the Care Quality Commission (CQC) rating system is “inconsistent”. A poor rating has left some providers unable to get insurance or banking, which can lead to closures. The [...] Read More

3 Questions You Should Ask to Safeguard Your Care Quality Reputation

3 Questions You Should Ask to Safeguard Your Care Quality Reputation   Imagine opening that letter and seeing the words “outstanding” – wouldn’t it feel great?  Imagine how the team would feel, all of you being recognised for the hard work that you put in, not just on the day of the inspection, but for [...] Read More

Updated Key Lines of Enquiry from Autumn 2017

The CQC have published a document detailing new key lines of enquiry, prompts and ratings characteristics for adult social care services – this updated framework will be used from November 2017, and replaces the previous separate versions which were published in 2015. The updated framework has been designed to simplify the process for organisations that [...] Read More

CQC - the Five Key Questions they ask

There are five questions we ask of all care services. They’re at the heart of the way we regulate and they help us to make sure we focus on the things that matter to people. We ask the same five questions of all the services we inspect: 1. Are they safe? Safe: you are protected [...] Read More

'Outstanding' link to equality and human rights revealed

A new CQC good practice resource reveals ‘Outstanding’ care providers are more focused on equality and human rights. ‘Equally Outstanding’ examines how services rated Outstanding have prioritised equality and human rights and the positive effects this has had on the quality of care and staff engagement. Paul Corrigan, CQC Non-Executive Director and Board Equality and [...] Read More