3 Questions You Should Ask to Safeguard Your Care Quality Reputation

3 Questions You Should Ask to Safeguard Your Care Quality Reputation   Imagine opening that letter and seeing the words “outstanding” – wouldn’t it feel great?  Imagine how the team would feel, all of you being recognised for the hard work that you put in, not just on the day of the inspection, but for [...] Read More

Updated Key Lines of Enquiry from Autumn 2017

The CQC have published a document detailing new key lines of enquiry, prompts and ratings characteristics for adult social care services – this updated framework will be used from November 2017, and replaces the previous separate versions which were published in 2015. The updated framework has been designed to simplify the process for organisations that [...] Read More

CQC - the Five Key Questions they ask

There are five questions we ask of all care services. They’re at the heart of the way we regulate and they help us to make sure we focus on the things that matter to people. We ask the same five questions of all the services we inspect: 1. Are they safe? Safe: you are protected [...] Read More

'Outstanding' link to equality and human rights revealed

A new CQC good practice resource reveals ‘Outstanding’ care providers are more focused on equality and human rights. ‘Equally Outstanding’ examines how services rated Outstanding have prioritised equality and human rights and the positive effects this has had on the quality of care and staff engagement. Paul Corrigan, CQC Non-Executive Director and Board Equality and [...] Read More